Fostering employees’ emotional competencies through emotional intelligence
Dr. Surinder Kaur and Parminder Kaur
Emotional intelligence, commonly known as EI, encompasses the ability to identify, understand, manage, and utilize emotions in diverse situations. Recently, it has garnered substantial attention in the business world, emerging as a burgeoning field of behavioural research. Within modern business organizations, developing employees' emotional competencies through emotional intelligence has become crucial. Employees which have high emotional intelligence can handle workplace challenges efficiently, communicate adeptly, and foster robust interpersonal relationships.
Businesses increasingly acknowledge the importance of EI in creating positive work environments and bolstering overall productivity. Training programs and workshops focusing on emotional competencies have become pivotal. These initiatives help employees cultivate self-awareness, empathy, and social skills, enabling them to manage emotions under pressure, resolve conflicts constructively, and collaborate effectively with colleagues. Additionally, emotionally intelligent leaders can develop supportive workplace culture where employees feel themselves valued and motivated. Consequently, this results in heightened job satisfaction, increased employee engagement, and enhanced overall performance. In essence, nurturing emotional intelligence not only improves individual well-being but also significantly contributes to the prosperity of business organizations by fostering a harmonious and productive work environment. Furthermore, this concept aligns with the contemporary emphasis on self-awareness, bridging the perceived gap between intellectual and emotional aspects.
The study is aimed at exploring the concept of emotional intelligence, its models and significance in business organizations through a descriptive and exploratory research approach. The study propose to shed light on its managerial implications and strategies to enhance employees' emotional intelligence in today's workplace.