Scale to determine the impact of transaction costs, service quality and relationship quality on business results of enterprises using environmental protection services in Ho Chi Minh City
Pham Minh Tung
Vietnam's economy is growing rapidly, especially in the industrial sector thanks to policies to attract foreign investment. However, the process of industrialization and economic development has caused serious environmental pollution problems in Vietnam, especially in industrial parks in dynamic cities like Ho Chi Minh City. In that context, the government has introduced regulations and promoted businesses to carry out environmental protection work to reduce pollution and increase brand recognition. During their business operations, businesses need to consider environmental protection as a responsibility and obligation, because environmental protection not only brings short-term benefits but also creates long-term benefits for businesses. Therefore, the urgent issue is to conduct research and propose policies to improve business performance of businesses using environmental services in Ho Chi Minh City. The goal of the article is to propose a research model and research scales based on inheriting the research results of related studies. From the initial proposed model and scales, the author implemented a quantitative method using survey techniques and interviews with 12 experts in the field of environmental services and economics in Vietnam to clarify the research model and adjust the measurement scales, forming a preliminary scale. The preliminary scale through quantitative analysis of Cronbach's Alpha coefficient and exploratory factor analysis (EFA) will become the official scale for the research. The research model and measurement scale of this article can become the basis for further quantitative research to help businesses using environmental services determine strategies to improve business performance.
Pham Minh Tung. Scale to determine the impact of transaction costs, service quality and relationship quality on business results of enterprises using environmental protection services in Ho Chi Minh City. Int J Res Finance Manage 2023;6(2):145-163. DOI: 10.33545/26175754.2023.v6.i2b.262