2024, Vol. 7, Issue 2

author(s)
KV Dinesh Kannaa and Durgalakshmi S

abstract
The recent growth of e-commerce activities has led to improved interest towards last-mile delivery which is one of the most important and expensive components of operational processes of e-commerce businesses. This paper examines current practices and approaches that improve the last mile delivery of goods, including practical examples and models. It has been forwarded that the delivery process can be made more efficient and convenient to customers by integrating strategies such as AI and route optimization, allowing customers to opt for different delivery policies, as well as using pick-up points. The study also highlights some of the significant challenges and research gaps, which provides a direction for further research.